What would you like to know?

How do I update my contact information?

In the top right corner, click the 3 horizontal lines to open the sidebar menu > click your name > Account Settings > Addresses

How do I reset my password?

In the top right corner, click the 3 horizontal lines to open the sidebar menu > click your name > Account Settings > Email and Password

How do I update my payment method?

In the top right corner, click the 3 horizontal lines to open the sidebar menu > click your name > Account Settings > Change Credit Card

Be sure to set it as your default payment if you’d like to use that credit card for recurring payments in the future.

When will my credit card be charged?

On the day you signed up, we charged your credit card for the first payment. That date is also your billing date, and you’ll be charged on the same date each month (or on the same day next year if you chose the annual option).

How do I view and download a past invoice/receipt?

In the top right corner, click the 3 horizontal lines to open the sidebar menu > click your name > Account Settings > Receipts. There you can select which order you’d like to view. 

To download an invoice, click the Invoice button next to the specific invoice you’d like to save. If the PDF does not download, please email hello@churchfuel.com, and we will send you the PDF.

How do I reactivate my Church Fuel membership?

In the top right corner, click the 3 horizontal lines to open the sidebar menu > click your name > Account Settings > Subscription. You will see your past subscription and an option to resubscribe.

If you have any trouble or questions about reactivating your membership, you can send us an email at hello@churchfuel.com.

How do I add other users to my account?

In the top right corner, click the 3 horizontal lines to open the sidebar menu > click your name > Account Users.

If it is not allowing you to add the user, they may already have an account in our system. Please email hello@churchfuel.com to have the user added. 

If the user you added did not receive the welcome email, have them check their spam/junk first. If they still do not see it, you can email hello@churchfuel.com and we can email them the login information manually.

How many users can I have?

So we can best serve you and your team, you can add an unlimited number of users to your account with your Church Fuel membership.

What’s the benefit of adding multiple users to my account?

We know that you can't do this alone. Add your team members so you can share resources, develop them as leaders, and work together to lead your church to healthy growth.

What is Office Hours?

If your membership includes the benefit of Office Hours, you'll get one-on-one coaching sessions with a Ministry Coach who is there to provide support, guidance, and practical advice. All of our Ministry Coaches are experienced pastors who have been in the same place you are now and are there to help you get the most out of your membership.

If your membership does not include Office Hours and you would like to learn more, reach out to hello@churchfuel.com. We can get you squared away!

How do I schedule Office Hours?

If your membership includes the benefit of Office Hours:

In the top right corner, click the 3 horizontal lines to open the sidebar menu > Office Hours. There, you’ll see our different Ministry Coaches and be able to book a call via Calendly.

No open time slots available? No worries. Your Ministry Coach updates their schedule regularly. Check back soon!

Need to change Ministry Coaches? No problem. Shoot hello@churchfuel.com an email, and someone from our team would be happy to help.

Do I have access to LeaderPulse?

LeaderPulse is a premium product only accessible with All-Access membership. If you’d like to upgrade your membership, email hello@churchfuel.com and we’d be happy to help you!

How do I cancel my Church Fuel membership?

To cancel your membership, click here.

How do I submit my Two Page Plan?

Visit this page for details about submitting your Two Page Plan.

Still have questions?

Fill out the contact form and a member of our Church Fuel team will be in touch!